HIGHLANDER | GEYSER TO TRAILS

ENTRY Information 

Click the links below to find the specific entry information:
ENTRY Fee Protection
Entry Fee Protection cover (EFP) is an additional product offered by the event to the participant. If, at the time of entry the participant chooses to purchase the EFP the outlined amount below will be refunded if the participant suffers an injury, medical Emergency or Bereavement that prevents their involvement in the event. The EFP can only be purchased at the initial time of entry.
ENTRY Changes
​​A participant who has entered the event can change their entry details listed below up until down a distance up until the 2 hours before the start of their event.
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If you wish to change UP to a great distance you will also be required to pay the difference in entry fee (if available). There are no partial refunds should you request to change to a lesser distance.

The following changes can be made at no charge:
  • Email address  & Postal address changes
  • Phone Numbers & Emergency Contacts
The following changes are charged at the $5 processing Fee:
  • Start Wave & Category changes
  • Event Distance changes (unless sold out)
NOTE: If you wish to change UP to a great distance you will also be required to pay the difference in entry fee . No partial refunds for changing to a lesser distance.
ENTRY Deferral
​Participants who have entered the Highlander MTB Marathon can be deferred to the 2023's event. An admin free of $25 NZD is payable before the request is processed. Requests for deferral will be honored up to 5pm, 27th of February 2022.
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The deferral may only be used once.  Participants who elect to defer their entry forfeit options for future deferral, transfers of the same entry or partial refund. Any additional purchases (including but not limited to) , merchandise purchase, donations or any other fees paid at the time of entry are not transferred through to 2023.
ENTRY Transfer
Participants can transfer their race entry to someone else up until 5pm on the 3rd April 2022.
 Conditions of Transfer
  • The withdrawing athlete MUST fill out the form below.
  • A transfer fee of $25.00 must be paid by the withdrawing athlete.
  • Transfer can only be made to the same or lesser distance event.
How to transfer
  1. The athlete wishing to transfer their entry must fill out the transfer form below and included the name and contact email of the recipient of the entry.
  2. The original athlete MUST pay the $25.00 transfer fee on confirmation of the transfer email being received. 
  3. We will then send the recipient of the transfer a special link to enter.
REFUNDS & Withdrawal 
Standard Refunds
If you cannot participate in the Highlander MTB event, entry fee refunds can be requested up until 5pm, 31st of January 2022 to receive a refund of 40% of their entry fee, ancillary costs, booking/card service fees are not refundable. All entry fees are non-refundable after 5pm, 5pm, 31st of January 2022 ​ and we cannot refund entry fees after this day.

Refunds with Enter Fee Protection Cover
If the withdrawing participant has purchase the Enter Fee Protection Cover, the entry fee will be refunded at the following amount:
  • Until 31 January, 100% refund of entry fee
  • From 1 February until 18 March, 80% refund of entry fee
  • From 19 March until 18 March, 70% refund of entry fee

Important Refund Information 
Requests for refunds must be notified to the organiser by filling out the form located below. It is the sole responsibility to the participant to ensure the Highlander office has received your communication. If you have not heard from us within 7 days of this request, please call us on (64) 07 213 1040. Please allow up to 7-14 days for your refund to be processed. The refund is automatically issued to the credit card originally used to pay for the registration. If this card has since been cancelled or has expired, please email us. Any additional purchases (including but not limited to) processing fees, merchandise & shuttle purchase, donations or any other fees paid at the time of entry are non-refundable at any time. ​ Entry Credits from the Whaka100 or previous event deferrals are not refundable. 

PLEASE NOTE UNLAWFUL RESALE OF ENTRY - As stated in the event terms and conditions you are not legally permitted to give your entry to another person or sell your entry to a third party regardless of the circumstances unless the transfer process has been completed and authorised by the event management.  
COVID-19 Vaccination 
The New Zealand Government has announced that events are likely required to ensure participants, staff, suppliers and volunteers are fully vaccinated. The Government has indicated this will likely be enforced from December 2021.

For Highlander participants over 12 years of age, it is likely you will need a valid COVID-19 Vaccine Certificate (CVCs) meaning as a participant you must be fully vaccinated to participate. Participants will be responsible to providing a visual proof of the CVC when they arrive on event day, registration packs will not be issued if the CVC is not produced. ​

For those who are unvaccinated for whatever reason, Please stay in touch and check back to this information regularly to see if there are any changes in the CVC rule.
EVENT Rules
​​The Merida Highlander | Geyser to Trails is for riders of all abilities. While a few come to race, the majority come to ride in this amazing event. So remember the "D CODE". Don't be a disrespectful to other riders, event staff, the public or the environment. Check out the rest of the rules below. ​
TERMS & Conditions
Yes, the bit that we want you to read but you probably won't. Please find the terms and conditions of entering the Highlander below. Oh, we do recommend getting a comfy chair, a warm drink or a beer to enjoy reading these well crafted sentences from our legal team. ​
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